Privacy Policy

At FRASERS Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we craft our premium menswear—from tailored suits to casual shirts—with precision and care, we handle your data with the same dedication to excellence and reliability. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, polotracksuituk.com, or make a purchase from us. By using our site, you agree to the practices described in this policy, which is designed to comply with applicable privacy laws, including the UK GDPR and other international regulations.

Information We Collect

To provide you with a seamless and personalised shopping experience, we collect certain types of information. This includes:

• Personal Identification Information: Such as your name, email address, phone number, and shipping address when you create an account or place an order.
• Payment Details: Information necessary to process transactions, including credit/debit card numbers (handled securely by our payment partners like Visa, MasterCard, JCB, and PayPal), though we do not store full payment data on our servers.
• Technical Data: Including your IP address, browser type, device information, and browsing behaviour on our site, collected through cookies and similar technologies.
• Communication Records: Any correspondence with our style experts, such as emails or chat messages, to assist with inquiries or orders.
• Preferences and Interests: Details you provide about your style preferences or feedback, helping us tailor our offerings to your tastes.

How We Use Your Information

Your data is used to enhance your experience with FRASERS Shop, reflecting our focus on sophistication and efficiency. The primary purposes include:

• Order Fulfilment: To process purchases, manage shipping (globally, excluding certain Asian countries and remote areas), and provide customer support.
• Personalisation: To recommend products from our collections, such as Mens Casual Shirts or Suits & Tailoring, based on your browsing history and preferences.
• Communication: To send order updates, respond to inquiries at [email protected], and share promotional offers if you have opted in.
• Security and Improvement: To monitor for fraudulent activity, analyse site performance, and enhance our services in line with our commitment to reliability.
• Legal Compliance: To meet regulatory obligations and protect our rights and those of our customers.

Sharing and Disclosure of Information

We value your trust and only share your information in limited circumstances, ensuring it aligns with our elegant and secure ethos:

• Service Providers: We partner with trusted third parties, such as payment processors (e.g., PayPal) and shipping carriers, to facilitate orders and deliveries. These entities are bound by confidentiality agreements.
• Legal Requirements: We may disclose data if required by law, such as in response to a court order or to prevent fraud.
• Business Transfers: In the event of a merger or sale, your information may be transferred to a successor entity, with notice provided as appropriate.
• With Your Consent: We will share data for purposes outside this policy only with your explicit permission.

We do not sell or rent your personal information to third parties for marketing purposes.

Data Storage and Security

Your security is our priority, much like the meticulous craftsmanship of our menswear. We implement robust measures to protect your data:

• Storage: Data is stored on secure servers located in the UK and other regions compliant with data protection laws. We retain information only as long as necessary for the purposes outlined, typically for the duration of our relationship or as required by law.
• Encryption: We use encrypted payment gateways and SSL technology to safeguard financial transactions, ensuring your details are protected during transmission.
• Access Controls: Strict internal protocols limit access to your data to authorised personnel only, who are trained in privacy practices.

While we strive for the highest security, no online method is entirely foolproof. We continuously update our systems to address emerging threats.

Your Rights

As a discerning customer, you have control over your personal information. Under applicable laws, you may:

• Access and Update: Request a copy of your data or correct inaccuracies by logging into your account or contacting us.
• Erasure: Ask for your information to be deleted, subject to legal exceptions.
• Objection and Restriction: Opt out of marketing communications or request limits on how we use your data.
• Data Portability: Receive your data in a machine-readable format for transfer to another service.
• Withdraw Consent: Revoke consent for data processing at any time, without affecting prior lawful actions.

To exercise these rights, email us at [email protected]. We will respond within 30 days, in line with regulatory requirements.

Cookies and Tracking Technologies

To refine your browsing experience, we use cookies and similar technologies:

• What Are Cookies? Small files stored on your device that help us remember your preferences, analyse site traffic, and personalise content.
• Types We Use: Essential cookies for site functionality, analytical cookies to improve performance, and marketing cookies to show relevant ads (with your consent).
• Managing Cookies: You can adjust your browser settings to block or delete cookies, though this may affect site functionality. We respect “Do Not Track” signals where applicable.

By continuing to use our site, you consent to our use of cookies as described.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the effective date noted. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

Thank you for trusting FRASERS Shop—where every detail, including your privacy, is crafted with your satisfaction in mind.