At FRASERS Shop, we are committed to ensuring your complete satisfaction with every purchase, reflecting the same precision and care we apply to crafting our premium menswear collections. Should any item not meet your expectations, our straightforward returns and exchanges process is designed to provide a seamless resolution.

Returns & Exchanges Overview

Return Window: 15 days from the date of delivery

Condition: Items must be unworn, unwashed, and in original packaging with all tags attached

Proof of Purchase: Original order confirmation or receipt required

Step-by-Step Return Process

Step 1: Initiate Your Return Request

To begin the returns process, please contact our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email:

  • Your full name and order number
  • Item(s) you wish to return or exchange
  • Reason for return
  • Preferred resolution (refund or exchange)

Step 2: Package Your Items

Carefully pack the items in their original packaging, including all tags and labels. Please include a copy of your order confirmation or receipt inside the package.

Step 3: Ship Your Return

Ship your return package to our returns centre at:

FRASERS Shop Returns
78 Paradise St
Liverpool, GB L5F 2IH
United Kingdom

We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Payment Methods: Visa, MasterCard, JCB, or PayPal
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account

Exchange Process

For exchanges, please indicate your preferred alternative item (subject to availability) in your return request. We will process the exchange once we receive your returned item and ship the new item using your preferred shipping method.

Non-Returnable Items

To maintain the quality and hygiene standards of our premium menswear, the following items cannot be returned or exchanged unless faulty:

  • Items without original tags or labels attached
  • Products that show signs of wear, washing, or alteration
  • Personalized or tailored items from our Suits & Tailoring collection that have been specifically altered to your measurements
  • Items that are not in their original packaging

Return Request Template

To streamline your return process, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear FRASERS Shop Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Details: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Items to Return/Exchange: [List specific items] Reason for Return/Exchange: [Please specify reason] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for: [Specify preferred item/size if exchanging] I have ensured that the items are in their original condition with all tags attached and packaging intact. Please provide further instructions for completing this process. Thank you, [Your Full Name] [Your Contact Email] [Your Phone Number (optional)]

International Returns

As we serve customers globally (excluding certain Asian countries and remote areas), international returns follow the same policy. Customers are responsible for any customs duties or international shipping costs associated with returns.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite the replacement or refund process at no cost to you.

Contact Our Customer Service Team

For any questions regarding returns and exchanges, our dedicated team is here to assist you:

Email: [email protected]

Address: 78 Paradise St, Liverpool, GB L5F 2IH

We typically respond within 24-48 hours during business days.

At FRASERS Shop, we value your trust and strive to ensure every aspect of your shopping experience reflects the sophistication and reliability of our menswear collections. Thank you for choosing FRASERS Shop.